Three addresses · Three purposes

Contact.

Different correspondence routes through different mailboxes for clarity and triage. All forward to the operator.

Business · Procurement · Private Offers
[email protected]
Use this for technical evaluations, Marketplace conversations, partnership enquiries, and to initiate Private Offers for custom configurations (multi-region deployment, CMEK, HIPAA BAA, ISO 42001 commitments, managed-service partnership).
Security disclosures
[email protected]
For vulnerability reports, security questions about the C2MD Compliance Agent, and coordinated disclosure. Begin subject line with SECURITY DISCLOSURE for routing. Acknowledgement within 24 hours. Full policy at github.com/mikerawsonnz/c2md-agent/blob/main/SECURITY.md.
Privacy & data subject enquiries
[email protected]
For data subject access requests, privacy questions, GDPR enquiries, and data processing concerns. Note that for data submitted via a customer's use of the Service, the customer is the controller — please contact them first. Full privacy notice at getvda.ai/privacy.

How to engage on items requiring custom configuration.

Several controls in the Security & Privacy Overview are available under what Google Cloud Marketplace calls a Private Offer — a per-customer contractual mechanism that allows specific configurations, pricing, or contractual terms to be negotiated outside the standard Marketplace listing.

Items typically configured via Private Offer

  • Customer-Managed Encryption Keys (CMEK) configuration
  • Multi-region EU deployment for resilience beyond single-region Cloud Run
  • Increased Cloud Run maximum instance count for high-volume customers
  • HIPAA Business Associate Agreement and assessment
  • ISO 42001 certification under contractual commitment
  • Engagement of a managed-service partner for operational continuity

To initiate a Private Offer

  1. Review the standard Marketplace listing at console.cloud.google.com/marketplace and identify the item(s) you require beyond the standard offering
  2. Contact [email protected] with subject line beginning PRIVATE OFFER and a description of the required configuration
  3. We will respond within 2 business days with either: (a) a draft Private Offer with proposed pricing and terms, or (b) a request for clarification on the technical or contractual requirements
  4. Once mutually agreed, Google Cloud Marketplace handles the execution and billing

Private Offers are how enterprise procurement teams typically engage with Marketplace vendors for non-standard configurations. The mechanism is well-understood by procurement teams familiar with Google Cloud Marketplace, AWS Marketplace, and Azure Marketplace.

For customers without an existing Google Cloud Marketplace relationship, direct contact at [email protected] is also welcome — the Private Offer mechanism becomes available once a Google Cloud billing account is identified.

Single-operator company.

Value Driven AI is a single-operator commercial entity. The product is pre-launch and pre-revenue at the date of this site. Response times reflect the genuine availability of the operator. For critical security disclosures affecting customers in production, we commit to a best-effort response within 24 hours regardless of other commitments.

This is described openly in the Security & Privacy Overview, which also covers the trigger-based commitments for closing operational gaps as the company scales.